At HUMN, we’re committed to supporting your sonic journey every step of the way.
Whether you’re fine-tuning your subscription, troubleshooting playback, or simply curious about our offerings, our dedicated Customer Service team is here to help.
Below you’ll find everything you need to get answers fast, along with our most common questions answered in the FAQs section.
How Can We Help You?
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Email Support
Reach us at support@humn.audio. We aim to respond within 24 hours, Monday through Friday. -
Live Chat
Click the “Chat with Us” button in the bottom-right corner of your screen for real-time assistance, 9 AM–6 PM Pacific Time. -
Help Center
Browse detailed articles on everything from account setup to advanced audio settings at help.humn.audio. -
Community Forum
Connect with fellow creators and share tips in our Resonance Collective at community.humn.audio.
Policies & Procedures
Subscription Management
You can upgrade, downgrade, or cancel your subscription at any time via your Account → Subscription page.
Changes take effect at the next billing cycle.
Refunds
All subscription fees are non-refundable. You may cancel at any time via your Account → Subscription page; cancellation takes effect at the end of your current billing cycle. If you experience any technical issues, contact us and we’ll work with you to find a solution.
Technical Requirements
HUMN is optimized for modern browsers (Chrome, Firefox, Safari, Edge). Ensure you have a stable internet connection for seamless streaming.
Frequently Asked Questions
How do I reset my password?
Go to Account → Forgot Password, enter your email, and follow the link we send. If you don’t see the email, check your spam folder or contact support@humn.audio.
Can I download tracks for offline use?
Yes. Export up to three tracks per month as high-quality MP3s through the “My Tracks” page. Higher download limits are available on Pro and Creator plans.
How do I report a bug or suggest a feature?
Submit a ticket at help.humn.audio/submit-ticket or email feedback@humn.audio. We value your insights and often integrate community suggestions into future releases.
How can I cancel or pause my subscription?
Navigate to Account → Subscription, then click “Manage Plan.” Choose “Cancel Subscription” or “Pause Subscription.” Confirmation will be sent via email.
Do you offer team or enterprise plans?
Absolutely. For bulk licensing, custom integrations, or corporate wellness programs, email enterprise@humn.audio and our Sales team will craft a tailored package.
Is my personal data safe?
Absolutely. We adhere to industry-standard encryption and privacy practices. Review our full Privacy Policy at humn.audio/privacy.
Why is my audio not playing smoothly?
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Check your internet speed—streaming requires at least 5 Mbps.
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Clear your browser cache and reload the page.
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Try a different browser or device.
If issues persist, reach out via live chat or email with a screenshot of any error message.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed securely via PCI-compliant gateways.
Still Need Help?
If your question isn’t answered here, drop us a line at support@humn.audio, start a live chat session or submit a ticket →
Your resonance is our mission—let us help you find your perfect sonic flow.